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VCIO (Virtual Chief Information Officer)
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$80,000 - $120,000 a year
Full-time
- The virtual Chief Information Officer (vCIO) is a client-facing trust advisor and advocate.
- Work with the Managed Services Concierge (MSC) and internal technical teams to understand the status of day-to-day operations, analyze output and make suggestions to service delivery leaders to adjust operations accordingly.
- Work with the MSC to periodically analyze network health metrics and proactively report to the client on areas of improvement.
- Work with the MSC to ensure client’s hardware and software are under current maintenance and support contracts.
- Regularly perform risk assessments to stay ahead of client satisfaction issues and help manage and mediate overall risk level of the client success team.
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