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Technical Account Manager
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- Customer firmware update management planning and execution
- A minimum of 2 years of experience in a technical support or services organization with case management experience
- A basic technical background and expert technical knowledge with computer hardware and software architecture, operating systems, virtualization, networking, and storage; experience with Linux, the Windows, Linux command line, and third-party applications
- Basic technical knowledge and experience in the following: virtualization (mainline hypervisors), operating systems troubleshooting, IP networking, and storage technologies, both direct and NAS/SAN
- Have a basic comfort level at a command line and a working knowledge of Linux, particularly how to navigate when logged in to a Linux host, perform diagnostics using Linux commands, execute scripts, and log analysis.
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