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Support Analyst
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- Fusion HCR is hiring a Support Analyst for a direct hire position based in Miamisburg Ohio. Please find the details and apply if you meet the qualifications.
- Troubleshoots customer issues by referencing personal knowledge, peer information, service management system, the IS Knowledgebase, Internet research services, and other resources.
- Escalates support issues to senior members of IS Support or other IS Support teams through both the service management tool and other methods, including telephone, email, and in-person for urgent issues.
- Analyzes issues for a trend, including researching symptoms of trends (with firm-provided hardware and software), then provides updates and suggestions to senior members of the IS Support team and/or IS Support Supervisor and/or IS Service Desk Manager.
- Assists with deployment and support of firm-wide rollouts of new technology as required and under the supervision of the IS Service Desk Manager.
Expired 8 days agoInactive Job
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