University of Pennsylvania

Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities.. ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center.. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals.. The Senior Systems Administrator-Consultant will report up through ISC's Technology Services organization, which provides systems engineering, operations, networking, telecommunications, and collaboration services for use by the global University community through its four teams and through leadership of ISC’s Cloud First Initiative.. Address client server performance or availability issues using monitoring and logging tools, such as Splunk and Azure Monitoring.

sr systems administrator

University OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Job Description SummaryInformation Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities.ISC’s 270-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress.ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals.Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/. The Senior Systems Administrator-Consultant will report up through ISC's Technology Services organization, which provides systems engineering, operations, networking, telecommunications, and collaboration services for use by the global University community through its four teams and through leadership of ISC’s Cloud First Initiative. Technology Services ensures ISC's technology strategy meets the evolving technology needs of the University through the Strategy Review Board. This position will become an integral member of the Tech Services Platform Infrastructure team and will use their technical expertise and skill to drive large and small projects with clients across campus. They will analyze client requests and requirements, interpret the needs and develop recommendations and plans that utilize Azure and on-premises services. The services include, but are not limited to, virtual servers, web services, Entra ID, Active Directory, Azure deployments. The position requires exceptional customer service skills and active listening, to gather and understand service requirements. This position will meet directly with staff and needs to build relationships and trust with clients across campus. Also required is continuous self-education and understanding of technologies used in higher education. Job DescriptionJob Responsibilities:<ul><li>Lead requirements gathering with clients to define needs and scope of work.</li><li>Propose solutions based on customer requirements and develop and manage project plans.</li><li>Maintain knowledge of new technologies and identify opportunities to implement solutions that address client needs.</li><li>Assists in deploying new, and review existing client application and service deployments, for best approach, efficiency, and resiliency.</li><li>Secure, monitor, support backups, maintain and patch management of Windows Systems.</li><li>Manage users, groups, and device objects in Active Directory and Entra ID.</li><li>Support virtual machines and services in Azure and on-premises using modern support methods such as Desired State Configuration.</li><li>Address client server performance or availability issues using monitoring and logging tools, such as Splunk and Azure Monitoring.</li><li>Provide technical support of deployed applications defined in the service level agreements with ISC clients.</li><li>Deploy and maintain Group Policy objects in Active Directory.</li><li>Support deployment of OIDC/SAML Enterprise Applications using either Shibboleth Service Provider or Entra ID.</li><li>Collaborate with various technical groups and act as a liaison across university, to ensure continuity of service.</li><li>Respond to support requests and incidents as required and consistent with service level agreements.</li><li>Perform after hours support, when acting as primary or backup in an on call situation.</li></ul> QualificationsRequired:<ul><li>Bachelor of Science degree and 3 to 5 years of experience or equivalent combination of education and experience</li><li>1-3 years of consulting experience</li><li>3-5 years of Windows Systems Administration</li><li>3+ years of Azure and EntraID experience, deploying systems, and managing user, group, and device objects</li><li>Proficient in deploying Windows systems on VMware and Azure</li><li>Excellent active listening, written and oral communication skills</li><li>Track record of building and maintaining customer relationships</li><li>Collaboration skills with multiple stakeholders and ability to work well with in a team</li></ul> Preferred<ul><li>Experience supporting higher education technology</li><li>Strong problem solving and attention to detail</li><li>Project Management Experience</li></ul> Job Location - City, StatePhiladelphia, Pennsylvania Department / SchoolInformation Systems and Computing Pay Range$61,046.00 - $120,000.00 Annual RateSalary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. Special RequirementsBackground check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University BenefitsTo learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

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