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Sr. Manager, Clinical Navigation Service Delivery & Innovation
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- The Manager is responsible for delivering against operational KPI, driving quality, handling resolution of member/client escalations, and overall support of their team operating in our Rightway omnichannel contact center environment.
- Interview, hire, onboard, train, audit, and ensure team member adherence to Rightway care navigation model, triage and clinical protocols, and use of clinical tools, e.g. 5-Minute Consult, ClearTriage, compliance with policies, procedures, and regulations (HIPAA, etc
- In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @ rightwayhealthcare.com
- If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at hr@rightwayhealthcare.com.
- Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.
Expired 7 days agoInactive Job
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