Cisco Systems, Inc

As a Site Reliability Engineer within the Webex Platform organization, you will work on a team that collaborates with the software development, operations, IaaS, and incident command teams to deliver high availability cloud services to our customers.. You are an SRE who is passionate about building SaaS cloud services in a multitude of mixed environments.. 3+ years in a SRE or DevOps role. 2+ years experience with public cloud (AWS, GCP, Azure, OCI, etc.). In-depth knowledge/experience with PSTN and/or VoIP and relevant protocols such as SIP, H.323, RTP, various media codecs (G.711, Opus, H.264, etc.)

site reliability engineer

<p>The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. </p><h2><br></h2><h2><strong>Who You'll Work With</strong></h2><p>The Cloud Collaboration Technology Group (CCTG) is a $1B business unit that develops primarily cloud-based collaboration software solutions and is a key part of the $4.4B Collaboration portfolio at Cisco, which is investing heavily to transform the future of collaboration experiences for our end users.</p><br> <p>CCTG's vision is to be the recognized industry leader in the market as well as the industry beacon that attracts top talent. Our strategy is to sustain innovation in our current $1B product line, and develop innovative new products for the future that expand and positively disrupt our market. We will do all of this and build a next generation cloud platform with APIs and an ecosystem that deliver tangible business outcomes enabling our customers to get more jobs done.</p><br> <p>The CCTG Platform & Automation team is a growing distributed dynamic group of Engineers that is developing the next generation of cloud-based collaboration and mobile applications for Cisco. With a head start of 50 million users and nearly all Fortune 500 companies, this group leads the industry.</p> <br> <h2><strong>What You'll Do</strong></h2> <p>As a Site Reliability Engineer within the Webex Platform organization, you will work on a team that collaborates with the software development, operations, IaaS, and incident command teams to deliver high availability cloud services to our customers. You will be accountable for ensuring 5-9's service availability, making critical metrics operational decisions, and balancing the challenges of delivering stable, high quality, services against speed-to-market needs for rapid delivery of new features and releases.</p> <br> <p><strong>Responsibilities:</strong></p> <ul> <li>Focus on platform reliability. Ensure deployment designs avoid pitfalls of large scale SaaS offerings (bottlenecks, single points of failure, etc.).</li> <li>Focus on efficiency. Solution implementations should minimize operational expense.</li> <li>Drive a shift in thinking towards a DevOps approach. Collaborate with IaaS, Operations, and Software Development teams throughout the development and deployment lifecycle. Ensure operational needs are adequately considered and baked into new product releases.</li> <li>Develop infrastructure (network, compute, storage) & application capacity models.</li> <li>Drive toward automated deployments & innovative approaches to configuration management.</li> <li>Define critical metrics, health-check APIs, monitoring & alarming thresholds. Setup clear and accurate SLO/SLI for efficient service monitoring</li> <li>Focus on service availability. Reduce MTTR by assisting the incident command, operations, and IaaS teams to diagnose & resolve service outages (incidents with significant customer impact).</li> </ul> <div> </div> <h2><strong>Who Are You</strong></h2> <p>You are an SRE who is passionate about building SaaS cloud services in a multitude of mixed environments. You consider yourself a "general technologist" or a "jack-of-all-skills" and rely on a wide breadth of skills to be successful every day. A data-driven, evidence based (metrics, logs, etc.) approach allows you to effectively influence and drive solutions. You are empathetic to your peers and like to collaborate. You can be relied upon in high pressure situations to provide technical guidance and direction.</p><br> <h2><strong>Basic Qualifications:</strong></h2><ul><li>3+ years in a SRE or DevOps role</li><li>2+ years of Linux Operating System Administration with Shell scripting experience or the following technologies: networking (IPv4/IPv6) and various protocols (such as SIP, RTP, TLS, DNS, etc.)</li><li>2+ years experience with public cloud (AWS, GCP, Azure, OCI, etc.) and containerization (virtualization, schedulers, containers)</li></ul><h2><strong>Preferred Qualifications: </strong></h2><ul><li>3 years' experience with VOIP</li><li>1+ years of software development experience, to include either Golang or Python</li><li>In-depth knowledge/experience with PSTN and/or VoIP and relevant protocols such as SIP, H.323, RTP, various media codecs (G.711, Opus, H.264, etc.)</li><li>Experience operating large voice and video collaboration services/infrastructure</li><li>Expertise with DevOps principles and concepts.</li><li>Advance knowledge of Linux operating systems.</li><li>Ability to demonstrate a data driven approach to solving problems, influencing direction, and driving solutions.</li><li>Excellent written and oral communication skills. Comfortable presenting in front of a group and able to accurately translate complex concepts into simple terms.</li><li>Enjoy debugging this role requires superb debugging skills. You're adept at diagnosing issues across multiple layers of the technology stack (application, network, compute, o/s, etc.).</li><li>Experience leading and operating large complex cloud solutions across private, public and hybrid clouds, is preferred.</li><li>Experience developing large scale client/server, distributed architecture</li></ul>  <div> </div> <h2><strong>Why Cisco? </strong></h2> <p>#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!</p> <p>Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.</p> <p>We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).</p> <p>We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.</p> <p>So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco </p><br><p>#LI-LM1</p><p>#LI-Remote</p><p>#LI-Hybrid</p>

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