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Service Desk Technician I
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Full-time
- The Service Desk Technician is part of a professional team of people providing technical support to internal End Users to resolve technical issues, fulfill requests, offer high-level customer service, and act as the single point of contact for the IT Department.
- The Service Desk supports Wurth Industry employees across multiple companies and throughout North and South America.
- The Service Desk Technician is responsible for following all Service Desk procedures and policies, ensuring compliance, troubleshooting and managing incidents to resolution or escalation, and performing technical and non-technical tasks.
- The Service Desk Technician must be fully aware of the need to create a positive working relationship with each employee with whom they come in contact, recognizing that the success of Wurth Industry is dependent not just on the Service Desk Technician's technical abilities, but also on a high level of customer service.
- Manage multiple Service Desk incidents, priorities, and tasks promptly and efficiently meeting End User's expectation and SLA.Understand and follow processes implemented in accordance with the Information Technology Infrastructure Library (ITIL).
Expired 30 days agoInactive Job
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