Akkodis

The Senior Voice Engineer will play a crucial role in ensuring the efficiency, reliability, and effectiveness of our telephony platforms and components, supporting the delivery of high-quality voice services throughout the healthcare system and contribute to enhancing collaboration and communication across teams, ensuring seamless voice services for our users.. Providing input and recommendations towards the Cisco voice strategy and roadmap development.. In-depth knowledge of telephony technologies, protocols, and standards , such as VoIP, E.164, H.323, QoS, TCP, UDP, RTP, SCCP, MGCP, SIP, PRI, TDM, PBX, ACD, IVR as well as IM/Presence.. Cisco Unified Communications (UC) products , including Unified Communications Manager (UCM), Unity Connection, and supporting client-side applications, including Jabber, Webex, Webex Control Hub, Expressway, Finesse, and various reporting tools.. Industry certifications (e.g., CCNP Voice, Cisco Unified Communications) are highly desirable.

senior voice engineer

Akkodis is seeking a Senior Voice Engineer for a direct hire job opportunity with a client located in the Berwyn, PA area. In this role you will play a critical role in designing, implementing, and managing telephony systems and contact centers within the healthcare domain. Local candidates are preferred as the candidate will have to go onsite as needed. Salary Range: $125,000. - $135,000 base salary and a competitive benefit offering The Senior Voice Engineer will play a crucial role in ensuring the efficiency, reliability, and effectiveness of our telephony platforms and components, supporting the delivery of high-quality voice services throughout the healthcare system and contribute to enhancing collaboration and communication across teams, ensuring seamless voice services for our users. Other responsibilities include: Providing input and recommendations towards the Cisco voice strategy and roadmap development.
Collaborate with cross-functional teams to design voice solutions that align with business needs.
Serving as the primary engineer for implementing solutions that adhere to industry best practices.
Performing system upgrades, enhancements, and migrations.
Overseeing the configuration, installation, integration, and maintenance of telephony platforms and components, ensuring seamless operation and performance.
Troubleshooting and resolving voice-related issues promptly.
Collaborating with telecom carriers, vendors, and business units to set the future direction of voice communication systems.
Providing Tier-3 level support for voice-related issues with Cisco and non-Cisco Systems.
Implementing compliance best practices. Required skills and experience: Migration experience , Avaya to Cisco, with 2 migrations
Experience integrating with EMR and other SaaS platforms.
Experience with Call Center upgrades
Experience with high availability environments
Must have strong knowledge of Cisco CUBE, Cisco voice gateways (PRI, FXO, FXS), and ISR routers.
In-depth knowledge of telephony technologies, protocols, and standards , such as VoIP, E.164, H.323, QoS, TCP, UDP, RTP, SCCP, MGCP, SIP, PRI, TDM, PBX, ACD, IVR as well as IM/Presence.
In-depth knowledge of Cisco Unified Communications (UC) products , including Unified Communications Manager (UCM), Unity Connection, and supporting client-side applications, including Jabber, Webex, Webex Control Hub, Expressway, Finesse, and various reporting tools.
Industry certifications (e.g., CCNP Voice, Cisco Unified Communications) are highly desirable.
In-depth knowledge of Microsoft Teams calling and direct routing.
In-depth knowledge of VMWare, Cisco UCS servers
Understanding of the healthcare systems and call center operations, including knowledge of HIPAA compliance and privacy regulation, is a plus.
Minimum of 5 years of experience in technical direction of telephony systems and call centers in the Healthcare systems domain.
Bachelor's degree in Telecommunications, Computer Science, or a related field. Master's degree is a plus. If you are interested in this Senior Voice Engineer in the Berwyn, PA area, then click APPLY NOW. For other opportunities, available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Dennis Homick at 732-529-2019 or dennis.homick@akkodisgroup.com. Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy. The Company will consider qualified applicants with arrest and conviction records.

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