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The Senior Salesforce Admin & Reporting Applications Specialist works with senior leadership at the local, regional, national and global level to define requirements, end-user training, maintenance, support, and builds reports and dashboards that support the internal sales and financial goals within Gallagher Benefit Services Division (GBS).. The Senior Salesforce Admin & Reporting Applications Specialist works as assigned to ensure that Salesforce (SFDC) admin & reporting activities are executed accurately, completely, and on time, coordinating with all necessary parties including business unit clients, vendors and IT. He/She must possess intermediate SQL and advanced MS Excel and work collaboratively across divisions and business units.. The Senior Salesforce Admin & Reporting Applications Specialist will perform hands-on technical implementation, project management, Salesforce administration and system evangelizing.. Senior Salesforce Admin & Reporting Applications Specialist will define & create reports as needed and evaluate data to implement new reports as appropriate.. Creates and maintains reports and dashboards in Salesforce, SQL Reporting, MS Excel, and Power BI.

senior salesforce administrator

About Us:
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.

Overview:
The Senior Salesforce Admin & Reporting Applications Specialist works with senior leadership at the local, regional, national and global level to define requirements, end-user training, maintenance, support, and builds reports and dashboards that support the internal sales and financial goals within Gallagher Benefit Services Division (GBS). The Senior Salesforce Admin & Reporting Applications Specialist works as assigned to ensure that Salesforce (SFDC) admin & reporting activities are executed accurately, completely, and on time, coordinating with all necessary parties including business unit clients, vendors and IT. He/She must possess intermediate SQL and advanced MS Excel and work collaboratively across divisions and business units.

Responsibilities:
The Senior Salesforce Admin & Reporting Applications Specialist will perform hands-on technical implementation, project management, Salesforce administration and system evangelizing. This person will also be responsible for executing day-to-day configuration, training, maintenance, and general support or improvement to the platform. The successful candidate will embrace the challenge of solving critical business problems and acting as the knowledge expert for evolving new processes within the company. Senior Salesforce Admin & Reporting Applications Specialist will define & create reports as needed and evaluate data to implement new reports as appropriate. He/She will configure dashboards for various audiences and provide clear, cogent explanations of the derivation of metrics and other analysis, includes tracking and analyzing sales and financial metrics relating to pipeline, sales goals, cross-selling, and overall performance. He/She works to ensure data integrity across reports across the organization, maintaining a reporting dictionary defining core measures on which reports are built. He/She must also understand the importance of protecting Gallaghers data and act in accordance with organizational priorities. Compliance with standard SDLC methodologies.

List of Essential Duties
Advanced experience with creating complex Flows
Advanced experience in using Process Builder/Flows
Advanced experience in Aura and Lightning Web Components
Implementation experience with Custom Objects, Workflows, Formulas, and Validations Rules.
Works with internal clients to develop and document clear, testable requirements.
Oversee the feature request/support backlog and work with the Director/Leader to prioritize and execute.
Trains stakeholders on how to effectively access and use reports, dashboards and reporting/analytics tools.
Identifies best-practices supporting business performance relating to efficiency and improved customer service.
Identifies systems and process barriers to generate ideas for improvement.
Support and train team members and end-users on how to effectively use both Sales Cloud and Service Cloud.
Assist in defining required features and mapping Salesforce features to business processes.
Evangelize and drive user-adoption across the Division.
Resolution of internal Service Desk Support Tickets by Salesforce Users.
Implement enhancements and roll-out new features to the Salesforce platform.
Create and maintain on-going documentation processes as business needs evolve or features are added.
Comply with AJG IT policies and procedures.
Work directly with stakeholders, vendors, & Software Engineers to plan & implement technical solutions.
Creates and maintains reports and dashboards in Salesforce, SQL Reporting, MS Excel, and Power BI.
Integrations with other systems

MS Exchange, Enterprise Telephony, and ETL tools.
Ability to work across multiple Salesforce orgs simultaneously.

Qualifications:
Education:

Bachelors degree with specialization in computer science, finance, accounting or business administration is preferred.

Experience:

Professional experience (5+ years strongly preferred) in a functional role concerned with Salesforce Administration at an enterprise level above 500 users preferred in EITHER Sales Cloud and/or Service Cloud environments. 5+ years experience in a functional role concerned with reporting and report analysis. Experience within the benefits brokerage, insurance, financial services, or similar industry is desired but not required. Possess the strong ability to absorb and evaluate information from a variety of sources and maintain a "big picture" view.

Technical Skills:
Strong understanding of Salesforce best-practices and functionality.
Experience with Salesforce DataLoader required.
Use of Workbench
Use of Demand Tools
Use of Eclipse or Ant
Ability to read Visual Force and APEX code
Ability to create HTML5/javascript/CSS
Experienced in BOTH Salesforce Classic and Lightning UI/UX
Advanced level with writing MS Excel 2016 or newer (using functions and macros, pivot tables) and
Advanced level MS Access (building queries and reports).
Intermediate level of reporting tools such as Microsoft SQL Report Services and Power BI.
Intermediate level of understanding of relational database methodology.
Experience with Salesforce Report Writing and Administration.
Microsoft Office products including Outlook, Word, PowerPoint, and Visio.

Interpersonal Skills:
Must be able to work independently and in a team environment but remotely
EXCELLENT oral, written communication and listening skills
Strong analytical and problem-solving skills
Must be self-motivated, goal-oriented, people-oriented and have a high energy level
Commitment to and record of strong customer service
Ability to manage multiple projects and priorities with deadlines
Ability to be proactive with regard to problem resolution
Effective time-management skills
Must have the heart of a teacher, patience, and willing to coach and share their knowledge with others.
Must be comfortable working in a fast-paced environment and handling multiple tasks/priorities
Good organizational skills and a strict attention to detail and proven ability to follow through
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Additional Information:
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to review our U.S. Eligibility Requirements

We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.

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