TAD PGS, Inc

We have an outstanding Contract position for an IT Help Desk Technician to join a leading Company located in the Laurel, MD surrounding area.. Have hardware, software and networking troubleshooting experiencehardware experience must include desktops, laptops, mobile devices and printers software experience includes Windows and Microsoft Office networking experience to include understanding TCP/IP and DNS, Active Directory and Exchange.. Have 2+ years experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite.. Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS.. Possess any of the following certifications: ITIL, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.

it help desk technician

Details: We have an outstanding Contract position for an IT Help Desk Technician to join a leading Company located in the Laurel, MD surrounding area. **U.S. Citizenship is required.** **Candidate must have the ability to obtain and maintain a Secret Security Clearance.** Please click on this link if you have any questions on how to obtain a clearance: https://www.tadpgs.com/obtain_security_clearance Job Responsibilities: <ul><li>Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk. </li><li>Create, maintain, and modify user accounts for network and business applications.</li><li>Research, analyze, and diagnose problems with client systems, including hardware and software, servers, peripheral equipment, and networks. </li><li>Solve problems using documented processes where available and best practices where not. </li><li>Assist teams with incident response support and be involved in the development and presentation of training sessions. </li><li>Provide appropriate documentation on services provided and status updates as needed.</li></ul> Basic Hiring Criteria: <ul><li>Have a Bachelor's degree; or in lieu of a degree, at least 4 years of a combination of education and relevant IT-related work experience. </li><li>Have the ability to troubleshoot and resolve technical problems for clients to independently resolve widely varying problems using current job knowledge and using research and external resources. </li><li>Have hardware, software and networking troubleshooting experiencehardware experience must include desktops, laptops, mobile devices and printers software experience includes Windows and Microsoft Office networking experience to include understanding TCP/IP and DNS, Active Directory and Exchange. </li><li>Are an excellent communicator, are highly motivated and have excellent customer services skills with the ability to interface with all levels of staff. </li><li>Are willing and able to support operations and work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time and troubleshoot problems over the phone during the assigned work hours. </li></ul> Desired Qualifications: <ul><li>Possess a Bachelor's degree in an IT-related field. </li><li>Have 2+ years experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite. </li><li>Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS. </li><li>Possess any of the following certifications: ITIL, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.</li></ul> Job Requirements Minimum Security Clearance: Secret Details: VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled The Company will consider qualified applicants with arrest and conviction records. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

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