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Help Desk Technician
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Full-time
- Robertson, Anschutz, Schneid, Crane & Partners, PLLC provides elite legal representation to mortgage servicers in the context of foreclosure and bankruptcy cases.
- We are seeking an Entry-level IT Technician to join our IT Helpdesk team that supports the use of technology in our organization.
- In addition to addressing the technological needs of our nationwide workforce and troubleshooting both hardware and software, the candidate will work in conjunction with Network, Systems, and Information Security teams to diagnose and resolve any issues that may arise to ensure optimal uptime, performance, and a compliant security practice.
- Required Qualifications: · Comp TIA A+ · Understanding of Active Directory Preferred Knowledge Base: · Fundamental understanding of client and server operating systems, networking, components of internet communication, and associated technologies.
- Fundamental understanding of ITIL and the concepts of service delivery, continuous improvement, change management, and incident resolution.
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