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Help Desk System Specialist - Tysons
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- General responsibilities and activities include but are not limited to: Performing daily systems analysis and proactive preventative maintenance to ensure system health.
- Obtaining, analyzing, and interpreting trouble tickets to determine the appropriate approach and solutions to resolve the reported issue, whether it may be software, hardware, component, or a combination of issues.
- Working with and/or dispatching technicians and testing systems to ensure proper trouble resolution in accordance with the system standards.
- Position / Candidate Requirements Security Clearance: Active TS/SCI w/Polygraph RequiredEducation and Relevant Experience: High School Diploma or a GED and 6 + Years of Relevant Experience or Associates Degree and 4 + Years of Relevant Experience orBachelor’s Degree and 2 Years of Relevant Experience Relevant Experience: Help Desk Support Functions with a Combination of Phone and Desktop Support is required.
- Experience in badge office operations is desired.
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