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Director of Hospitality
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- Managing, planning, scheduling, training, and directing the activities of all hospitality management.
- Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
- Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
- Process and resolve any and all safety concerns within Hospitality accounts, using the National Safety & Training Manager, Hospitality as a resource where needed.
- Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
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