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Director - Customer Experience / Strategy
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- Thought Leadership: Provide differentiated perspectives on topics such as Customer Research & Insights, Customer Experience, Omnichannel Strategy, Customer Data Strategy, Marketing, Sales, and Service Transformation, serving as a subject matter expert and evangelist
- Customer Strategy & Experience domain leadership and expertise, content and offer development, practice leadership and involvement and business/account development
- 10+ years of experience in customer strategy, customer experience, omnichannel experience strategy, customer data strategy, marketing and sales strategy, customer experience transformation, CRM and loyalty, and customer service transformation
- Knowledge and enthusiasm for partnering with other Slalom data & technology capabilities that enable customer strategy and marketing transformation, across the MarTech stack - data, decision, and delivery layers (CDP/MDM, loyalty/personalization, CRM/Salesforce/contact center) and other relevant and emerging tech related to analytics and automation
- Experience with an established management consulting firm and/or digital marketing services or Customer Experience provide
Expired 14 days agoInactive Job
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