Prairie Farms Dairy, Inc

Reports To: Inside Sales Manager. Receive, investigate and respond to all customer inquiries regarding shipments, invoicing discrepancies, products and complaints.. Communicate with inter-company personnel and customer via phone or other means of technology concerning orders, returns, shipments, and products.. Building relationships with outside sales team to ensure optimal customer satisfaction. Must be able to verbally communicate, understand and write in the English Language.

customer service representative

Department: Sales Job Status: Hourly
Reports To: Inside Sales Manager
Work Schedule: Monday through Friday, some weekends as needed

POSITION:
The customer service position responsible for processing customers’ orders for Prairie Farms Dairy, inc.- Cheese Division. Receive, investigate and respond to all customer inquiries regarding shipments, invoicing discrepancies, products and complaints.

DUTIES & RESPONSIBILITES:
Communicate with inter-company personnel and customer via phone or other means of technology concerning orders, returns, shipments, and products.
Receive and enter customer orders according to established departments policies and procedures ensuring accuracy and timelines.
Support the achievement of quality performance consistent with customer expectation, company standards and regulatory requirements.
Prepare customer reports as needed
Maintain customers account file maintenance
Verify orders with customers to ensure accuracy
Handle difficult and unsatisfied customers in a professional manner
Communicate with plant personnel to ensure customer satisfaction
Focused selling of new and continual products
Building relationships with outside sales team to ensure optimal customer satisfaction
Perform other duties as assigned

SKILLS & RESPONSIBILITES:
Must have minimally two years customer service experience
Excellent interpersonal and communication skills (oral and written)
Must possess excellent telephone etiquette
Must have proficient skills with Microsoft Office software applications
Must have excellent data entry skills
Must be willing to work flexible hours
Must be able to verbally communicate, understand and write in the English Language.

WORK ENVIRONMENT
While performing the duties of this job, the employee may be required to sit, stand, or walk for prolonged periods.
The employee may be required to operate a computer and keyboard
Have visual acuity to review written documentation
Ability to hear and understand speech.
Manual dexterity to operate a telephone
Lift horizontally and vertically
Bend and stoop

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