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Customer Service Analyst / Technical Support - Hospitality Industry, ONLY
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$19.23 - $38.32 an hour
Full-time
- The position available is for Customer Support Analysts who will essentially own Tier 1 Technical Support.
- Verify customer's entitlement for support and collaborate with the Support Operations HOST team when entitlement isn't clear.
- Preferably with Network+, CompTIA A+, Cisco, or related certifications.
- Ideal candidate would have prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings.
- Bachelors degree and prior related experience, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.
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