Allstate - ODonnell & Associates Inc

Join our team at Allstate - ODonnell & Associates Inc and embark on an exciting career in the insurance industry.. Assist customers with billing questions, policy changes, and claims assistance.. Build and maintain strong relationships with customers to foster satisfaction and loyalty.. P & C License: Must possess a Property & Casualty insurance license.. We help people with their insurance -home insurance, auto insurance, renters insurance, Life, Retirement & more.

experience

Job Description
Join Allstate - ODonnell & Associates Inc, a reputable insurance agency that has been serving the Daytona Beach community for over 20 years. As a Customer Experience Team member, you'll be an integral part of our dedicated team, providing outstanding service to our valued clients. Our agency is known for its strong relationships and commitment to excellence.
In this role, you will have the opportunity to deliver personalized support to policyholders, ensuring their satisfaction and peace of mind. Your main responsibilities will include handling incoming calls, addressing inquiries and concerns, processing policy changes, and providing expert guidance on insurance options. As a crucial point of contact, you will play a pivotal role in maintaining our reputation for exceptional customer service.
If you have excellent communication skills, a passion for helping others, and a positive attitude, we would love to hear from you. Join our team at Allstate - ODonnell & Associates Inc and embark on an exciting career in the insurance industry.
Salary: $47500.00 - $60000.00 per year

Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Hands on Training
Evenings Off
Retirement Plan

Responsibilities

Provide exceptional customer service by answering inquiries and resolving issues in a timely and professional manner.
Assist customers with billing questions, policy changes, and claims assistance.
Ensure accuracy and attention to detail when handling customer information and processing transactions.
Act as a trusted advisor by recommending appropriate coverage options based on customer needs.
Build and maintain strong relationships with customers to foster satisfaction and loyalty.


Requirements

P & C License: Must possess a Property & Casualty insurance license.
Customer Service Experience: Previous experience in a customer service role is preferable.
Communication Skills: Excellent verbal and written communication skills with a friendly demeanor.
Attention to Detail: Strong attention to detail and ability to handle multiple tasks simultaneously.
Positive Attitude: A positive and inviting attitude towards customers and colleagues.
Team Player: Ability to work collaboratively with a diverse team and contribute to a positive work environment.

Company Description
Do you LOVE helping people! We are a full service Agency looking for Licensed Customer Service Reps to join our TEAM! We help people with their insurance -home insurance, auto insurance, renters insurance, Life, Retirement & more. Our commitment at the O'Donnell Agency is to provide the BEST possible customer service. We are rated at the top % countrywide by our customers!

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