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Customer Experience Analyst
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- The right person for this job is a self-starter experienced in facilitating journey mapping sessions, lifecycle, transactional, and process-level analysis, and customer communications.
- Facilitation of journey mapping sessions to offer complete comprehensive insights to inform and improve understanding of customer experiences
- Benchmark best practices and customer communication standards to improve critical customer communications/experiences.
- Benchmark best practices and customer communication standards to improve critical customer commun
- Develop communications plans and identify proper customer messaging, including copywriting with proper tone and aligned with brand style
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