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Customer Care Specialist
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Full-time
- Kelly Professional & Industrial is seeking a Customer Care Specialist to work at a premier plumbing company in Kansasville, WI. Sound like something you're interested in?
- What's a typical day as a Customer Care Specialist?
- Ensuring positive customer interactions at every touchpoint of the customer journey.
- Utilizing on-site software tools to streamline dispatch processes and optimize resource allocation.
- Handling lead intake and service inquiry evaluation, quotation and presentation, contract agreement and scheduling, preparation and service delivery, after-service follow-up and feedback collection, billing, payment, and service agreement activation, customer education, and retention strategies.
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