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Call Center Sales Retention Rep - 18 Per Hour plus Commission & Incentives
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$18 an hour
Full-time
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
- Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.
- Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
- Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
- Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.
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