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Preferred Qualifications: This role will be hybrid for the Aviation Dr. Office in Indianapolis, IN., with some work from home opportunity and some in the office work, dependent on company policy, more in office work to come later.
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Position allows for telecommuting from home within commuting distance of Plano, TX. Employer will accept one (1) year of directly related experience in lieu of one (1) year of education.
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As a Work From Home Customer Service Representative at FedEx, you will provide remote support to customers, handling inquiries and resolving issues through phone, email, and chat.
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Job Title: Work From Home Customer Service Representative. Job Title: Work From Home Customer Service Representative. Reliable internet connection and a quiet workspace. Basic computer skills and familiarity with customer service software.
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Provide information about shipping services, rates, and delivery times. Respond to customer inquiries via phone, email, and chat. Collaborate with other team members and departments to resolve complex issues.
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Process orders, track shipments, and handle returns. Document customer interactions and maintain accurate records. You will ensure that customers receive timely and accurate information about their shipments, supporting FedEx's commitment to excellent customer service.
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Follow company policies and procedures to ensure customer satisfaction. Resolve customer issues and complaints in a timely manner. Ability to work independently and manage time effectively. Strong communication and problem-solving skills.
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Previous customer service experience preferred. High school diploma or equivalent.
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Previous customer service experience preferred. High school diploma or equivalent.
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Previous customer service experience preferred. High school diploma or equivalent.
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Previous customer service experience preferred. High school diploma or equivalent.
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Previous customer service experience preferred. High school diploma or equivalent.
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Previous customer service experience preferred. High school diploma or equivalent.
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