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Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
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The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.
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Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.
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Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Possess a proficient working knowledge of office, front end systems and equipment.
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Job Title: Customer Service Associate FT. Possess demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
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Job Title: Customer Service Associate. Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Customer-orientated by passionately demonstrating that the customer comes first.
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Must complete service training within sixty (60) days of position start date. Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
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This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences.
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