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The Team Trainer supports the high-quality, timely completion of New Member Connections for New Members, and supports Global, Regional, and department-specific training, including Operational Learning Pathways, Compliance, Occupational Safety, Food Safety, Product Knowledge, and Customer Service.
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Team Trainers work in partnership with Team Leadership, their location's Store Trainer, Team Member Services Generalists, and other qualified Team Members. Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.
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Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members. Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
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Acts as a role model, maintaining a positive image and providing customer-obsessed service. Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
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Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts. Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously.
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In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team.
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Acts as a role model for constant food safety, sanitation procedures, and occupational safety. Completes the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training.
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Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors. Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
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Consistently practices and models proper care, use, and maintenance of all team equipment and PPE. Ensures new and ongoing store and team training programs are successfully delivered and completed.
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Attends Team Trainer meetings, as scheduled. Strong communication skills and willingness to work as part of a team. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
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Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
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Job Description In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team.
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