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Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales.
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Training the staff on the High Fives of Customer Service. The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value.
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Responsible for leading Front End Operations. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.
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What does the Customer Experience Manager do? Wow the Customer: Put the customer first and make a difference in people's lives. Ensures all associates and managers are Wowing the Customer through personal contact with customers.
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Frequently ascend/descend ladders in order to retrieve and put away stock. Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.
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Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards. Reviews all corporate communications and reacts accordingly. Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
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Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room. Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control.
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Responsible for achieving CSAT score goals provided by the District Manager. These values translate into creating the coolest brand on the plant, where talented people want to grow their careers. Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
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Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise. Uses financial reporting to drive business opportunities. Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits.
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As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources.
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Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times.
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Customer Service Supervisor. Customer Service Supervisor. Full-Time Selling Floor Supervisor! Drives Community Relations participation through company programs and partnerships. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
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The Front End Supervisor provides customer service and oversight of front-of-store activities in accordance with all company policies and procedures. Schedule to ensure proper coverage at the front end/service desk.
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Maintain neat, organized and safe front end/service desk area. The Front End Supervisor is responsible for the protection of company assets, under the direction of store management.
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Minimum 6 months supervisory and customer service desk experience required. Train and supervise all Sales Associates and Secondary Front End Associates. Supervise on all front-end policies and procedures.
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customer service front end part jobs in Cody, Wyoming
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