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Assist Front End team with achieving all operations and sales objectives/goals for assigned area (e.g. contribution, budget, gross profit, productivity, inventory management, merchandising/signage, price checks/changes, promotions/contests, etc.
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Customer Service Specialists obtain this by; minimizing the loss of products by monitoring checkout orders and customer behaviors, troubleshoot, resolve, and/or de-escalate technical issues while regularly communicating with the Customer Service Manager regarding customer interactions, asset protection, and equipment.
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The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
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Serve as primary customer service provider at the front end and liaison between customers and management. Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
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Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions. Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.
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Prior retail sales, cashier, or customer-focused experience preferred. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
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Take an all-hands-on-deck approach to support the team across the store. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Ability to work extended periods of time (up to 4 hours) standing or walking.
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Exceed our customers' evolving expectations by providing World Class customer service and a pleasant and rewarding shopping experience. Oversee and direct workflow of customer service employees.
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ESSENTIAL FUNCTIONS: Exceed our customers’ evolving expectations by providing World Class customer service and a pleasant and rewarding shopping experience. Collaborate with management in decision-making, direction and implementation of one or more areas to ensure that operational and customer service goals are met.
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At DICK'S Sporting Goods, we believe in how positively sports can change lives. Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today.
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The Customer Service Specialist is responsible for providing excellent customer experiences by creating a hassle-free shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
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The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
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Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.
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Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Maintains confidentiality of all Company information. items occasionally (up to 5 times per hour.
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Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. Perform other tasks as assigned by management. We also offer a generous suite of benefits.
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customer front end jobs Title: service specialist in Cody, Wyoming
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