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As a Warehouse Part-Time Overnight instore associate, you will also deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.
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Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The Customer Service Associate is responsible for customers’ experience with Lowe’s.
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The Customer Service Associate responsibilities vary dependent on the department he/she supports. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset.
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All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
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High School or GED General Studies 1-2 Years 2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience) Required. Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
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Basic computer skills and familiarity with customer service software. As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing product information.
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1 year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden.
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Responsibilities include performance management, analyzing inbound call metrics to recommend process improvements and coach CSAs on performance opportunities, receive and resolve customer service escalations, identify issues and provide resolution, and identify and implement continuous improvements.
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In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met.
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6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
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