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HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. The Patient Care Coordinator provides clinical support to HarmonyCares Medical Group patients primarily through phone encounters.
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HarmonyCares is one of the nation’s largest home-based primary care practices. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
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The Patient Care Coordinator is a member of the patient’s care team, assisting with necessary care coordination efforts and proactively monitoring patients upon instruction. Proficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office Suite.
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Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! Our Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
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Document all phone calls and patient interactions in the EHR promptly by utilizing standard clinical documentation guidelines as required by HarmonyCares and local, state and federal rules and regulations.
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Day Time Hours (no holidays/weekends) Active LPN/LVN license in the state where patients are located, Foreign Nursing Grad, or Foreign Medical Grad. Provide medical triage, consistent with scope of practice and competency, for inbound clinical inquiries (via telephone calls and patient portal messages), including inquiries related to new / emerging medical conditions or sick calls, requests for new orders, and questions about medications.
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Maintain a paneled caseload of lower acuity patients and will be responsible for tasks such as care plans and proactive outreach. Familiarity with Medicare and Medicaid insurances and programs. 2 years of experience as an LPN or LVN.
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Initiate the SBAR process and utilizes appropriate triage protocols when assessing a clinical situation and providing recommendations to patients and providers. Experience in Aprima (EHR) Assist with patients' medication refill requests, via telephone requests and fax requests, including checking for duplicate refill requests and preparing necessary refill information for provider to review.
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HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
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