The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software). 

How to Navigate Hiring Out of State

Hiring across state lines offers employers access to a larger talent pool, cost savings, and the potential for diversity. Doing your due diligence before proceeding is essential to ensure compliance and reduce risk. Ready to make your first out-of-state hire? Post your job on Job\Searcher!

Building a candidate pipeline through a great internship program for local college students and recent graduates at local universities is a great and cost-effective way to attract and retain top talent. By offering meaningful and impactful work experiences, regular feedback, coaching, and mentorship, you can create a positive internship experience that will make your organization a sought-after destination for future employees. This not only benefits the organization in the short-term but also in the long-term, as you'll have a pool of well-trained and experienced candidates who may be interested in full-time employment once they graduate. Furthermore, building relationships with local universities and college students can increase brand awareness and build a positive reputation for your organization in the local community.

Building a Candidate Pipeline Through Internships

Attract top talent through meaningful internship programs, offering feedback, mentorship, and more. Invest in interns to develop skills and create a pipeline of future employees. Leverage job fairs, social media, and universities to reach local college students.

If you’re like most of us, you’d love to be wealthier. Having more money would alleviate stress. It would make it easier to pay your bills and buy nicer things. Maybe it’d allow you to spend more time with your kids and go on more vacations. You’re not alone if you wish you could somehow earn a more significant income.

How To Make $100K a Year – No BS Strategies & Advice

Make $100K a year? It's possible! Learn how to get promoted, switch to a higher paying field, maximize your current salary, or start a side hustle. With hard work and smart strategies, you can make your financial dreams a reality!

When a student applies for their first job or for their next academic degree, they don’t have much experience to showcase their skills and personal qualities. Hiring managers and admissions officers, therefore, often look at recommendation letters as a way to go beyond the student’s GPA and learn more about the student’s skills and personal qualities.&nbsp;

How to Write a Recommendation Letter for a Student

Help your students reach their academic and career goals with a tailored letter of recommendation. Showcase their skills, qualities, and achievements to give them the best chance of success. Guide them on how to structure the letter and what to include to make it stand out.

Anyone who has worked in a supervisor role knows how challenging yet rewarding it is. But chances are if you're trying to become a supervisor, you'll be forced to answer:

How To Answer “Why Do You Want to Be a Supervisor” in an Interview

Become a supervisor and discover rewarding challenges. Show the interviewer you possess the skills, experience and qualities to be an effective leader. Differentiate yourself by highlighting your management strategies and philosophies.

Is your organization prepared for “career cushioning”?&nbsp;

What is Career Cushioning?

Employees are creating backup plans for their careers in case their current job doesn't work out. They are looking for new opportunities, learning new skills, and evaluating job prospects. Employers must take control by providing opportunities and building trust to retain employees and prevent "quiet quitting".

The start of a new year, and most people are already busy setting personal and professional goals. What’s on the top of the list for a growing number of working people is making an exit from the job they currently have. Why? 

Growing Discontent: Employees Wouldn't Wish Their Jobs on Their Worst Enemy

Are you looking for a job that adds meaning to your life and provides work-life balance? Covid pandemic has shifted priorities, requiring employers to adjust. Make sure your workplace provides meaningful work, flexibilty and support to help employees fall in love with their job again!

You’ve just started learning the ropes at your new job, and you've gotten to know your colleagues. But you’re already thinking about quitting. Maybe you were deciding between to job offers and realized that you’ve made the wrong choice. Or, a change in your personal circumstances means that you have to quit.

How to Gracefully Quit a Job You Just Started

Quitting a new job can be stressful, but with the right preparation it can be done professionally and with respect. Learn how to prepare yourself, give your notice and leave on good terms with your workplace. Be sure to take the time to consider all options before resigning, as you don't want to burn any bridges.

In a world where words and phrases rule daily communication, you may wonder why non-verbal communication is important. Whether you realize it or not, you communicate more with nonverbal actions than you do with verbal communication. When you interact with your peers, people are reading your body language, facial expressions, voice, and many other factors that help fill in blanks that words can't fill. 

Why is Non-Verbal Communication Really Important?

Nonverbal communication is more than just words; it plays a crucial role in daily communication. From facial expressions to body language, nonverbal signals can help you build trust, appear authentic and increase your chances of memorable interactions. With the pandemic, nonverbal communication has become even more important, so here’s how to maximize it for success.

Covid was a catalyst for change in the work environment. Keeping people safe and helathy was the initial goal for employers, but the unintended result was the considerable demand in remote work. Now, onsite work has been dramatically altered to remote work, which is now transforming into a combination of the two: hybrid work. 

Making Hybrid Work More Efficient

Hybrid work is transforming the way we work, allowing employees to experience greater flexibility and maintain work-life balance. Employers can save costs, increase efficiency, and improve employee engagement and wellness by implementing hybrid and remote work options. With the right policies and systems in place, organizations can ensure their hybrid work program is successful and efficient.

Many of our Support Specialist team members grow to specialize in focus areas like risk, enterprise, sales, and product.. Spend the majority of your time troubleshooting complex user issues and communicating with Stripes highest value users, providing a white glove support experience, by email and occasionally by phone. Embodies an empathetic, user first mindset and embodies Stripes set of principles. Will work willingly at least 2 weekend days per quarter - youll receive a weekday off of your choosing the week following a weekend shift. Prior experience with or exposure to Zendesk

enterprise support specialist

**Enterprise Support Specialist**Deliver incredible experiences to Stripe users. Stripe is live on 3 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.As a part of our growing, global Support Specialist team, youll spend most of your time interacting directly with our users and ensuring that they have a stellar Stripe experience. Many of our Support Specialist team members grow to specialize in focus areas like risk, enterprise, sales, and product.If youre constantly curious, exceptionally tech savvy, and an outstanding communicator we want to hear from you!**You will:*** Become the expert in all Stripe products, deeply understanding our processes and workflows in order to resolve user issues* Spend the majority of your time troubleshooting complex user issues and communicating with Stripes highest value users, providing a white glove support experience, by email and occasionally by phone* Maintain a bespoke understanding of user specific context with regards to their integration with Stripe* Work with Engineering and other Operations teams to diagnose and solve technical user problems* Collaborate with account teams to address user issues strategically and technically* Manage a small portfolio of users of whom youll be directly accountable for analyzing and improving their support experience, providing contextual insight to account team stakeholders into the users experience with support * Develop relationships with users and identify opportunities to improve support and overall experience with Stripe * Analyze and optimize our support documentation and processes to improve users experiences and help scale our operations * Gain unique insights into how thousands of businesses on Stripe scale and operate* Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization**Were looking for someone who:*** Embodies an empathetic, user first mindset and embodies Stripes set of principles* Has an aptitude for issue identification, as well as, solutions building * Has demonstrated ability to thrive in a rapidly changing environment* Can demonstrate technical aptitude, having experience with data analysis and using technical tools to troubleshoot user issues* Has exceptional written, verbal, and presentation-based communication skills * Has ability to translate complex solutions to users simply and clearly * Has exposure to or experience with managing relationships with large, exceptionally complex/senior level stakeholders* Exhibits an investigative mindset, strategic thinking, high attention to detail, and cross-functional coordination skills to resolve tickets and find opportunities to inspire systemic change through data-based insights* Has an ability to learn quickly and can problem solve on the fly with minimal guidance* Will work willingly at least 2 weekend days per quarter - youll receive a weekday off of your choosing the week following a weekend shift**Nice to haves:*** Prior experience with or exposure to SQL* Prior experience with or exposure to Zendesk* Ideal background across account management, customer experience, program management or project management* Enjoyment talking about about technical concepts, great analytical skills, and will be comfortable explaining how Stripe works to a range of audiences* Loves constantly learning about a changing technical product, even when its a little out of depth* Enjoyment leveraging data to make decisions and get to the root cause of customer needs * Is happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion**You should include these in your application:*** Your resume and/or LinkedIn profile* Background and accomplishments* Languages youd be comfortable communicating in beyond English, if anySeattle. Remote in North America onlyFull timePremium ServicesWe look forward to hearing from youAt Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand outand set you apartespecially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us..

Enterprise Support Specialist

Stripe Product Experience Ops (PXO) is at the forefront of building scalable, tech-forward, users-first operations for the next generation of fintech products.. Understand and comply with Stripe and partner bank policy, laws, regulations, and the BSA/AML Program. At least two years of back office operations experience in commercial or consumer banking, with direct experience handling card disputes and/or transaction exceptions. Familiarity with either Visa or MasterCard dispute resolution rules & procedures. Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.

operations specialist

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team Stripe Product Experience Ops (PXO) is at the forefront of building scalable, tech-forward, users-first operations for the next generation of fintech products. We work closely with Stripe's Banking as a Service (BaaS) product teams - Issuing, Treasury, and Capital - to tackle our users’ most complex needs. Our team harnesses deep domain expertise in banking and financial services, paired with Stripe’s strength in building simple, user-friendly software, to create industry leading user experiences. What you’ll do As a Disputes Operations Specialist, you will be a subject matter expert on card disputes, chargebacks, and/or transaction exceptions. You’ll manage our dispute intake and resolution processes and handle transaction exceptions, using our internal tooling and working with our User Operations team and our partner banks to ensure that all users have an outstanding experience using Stripe. Responsibilities <ul><li>Handle dispute intake and end-to-end dispute resolution processes, from initial submissions to pre-presentments, pre-arbitration, and arbitration cases</li><li>Manage banking transaction exceptions, including ACH returns and reversals, user offboarding, and remote check deposit</li><li>Deep dive into complex transactions or disputes and take appropriate actions in accordance with Stripe’s policies and applicable regulations</li><li>Communicate with Stripe’s partner bank(s) to resolve transactional issues</li><li>Perform root cause analysis and identify lessons learned to inform operational procedures </li><li>Understand and comply with Stripe and partner bank policy, laws, regulations, and the BSA/AML Program</li><li>Provide world class support to our customers via email and phone, if needed, in order to resolve transactional questions</li><li>Work with our dedicated developers to identify and support improvements to the user experience and/or internal tooling </li></ul>Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements <ul><li>At least two years of back office operations experience in commercial or consumer banking, with direct experience handling card disputes and/or transaction exceptions</li><li>Strong understanding of banking and card products</li><li>Outstanding written and verbal communication skills</li><li>Strong analytical skills and attention to detail</li><li>Experience working directly with users who have questions regarding their disputes and/or transactions</li><li>Experience owning queue-based work efforts and adhering to internal SLAs in a fast-paced environment </li></ul>Preferred Qualifications <ul><li>Familiarity with US Regulation E and Regulation Z</li><li>Familiarity with either Visa or MasterCard dispute resolution rules & procedures</li><li>Familiarity with NACHA rules </li><li>Experience with SQL </li></ul>Hybrid work at Stripe Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. Pay and benefits The annual US base salary range for this role is $102,400 - $153,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

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