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A minimum of 3-5 years of experience in a Call Center, Customer Service, Retail and/or Sales environment. Listen to customer concerns and diffuse frustration by providing options and solutionsDocument all pertinent information using the appropriate tracking methodsA minimum of 3-5 years of experience providing customer service support and managing escalations via multiple contact channels (phone, face-to-face, written correspondence, client/portfolio managers, etc.
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Clay Cooley Kia of Irving is seeking to recruit a skilled, and enthusiastic Service Advisors to join our rapidly expanding Service Center. The Service Advisor assists in identifying mechanical problems by interviewing the customer and/or doing a visual inspection or road test.
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Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
$107,865 - $139,590 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Contact Center Support Engineer position which handles level 2 break fix incidents, contact center deployments, application upgrades and service transformation initiatives for Optimum, Suddenlink and all BPO sites for Altice USA (Sales, Customer Service, Field Service, Billing and Collection, Product and Marketing.
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As an ideal candidate, you would support the Customer Service Center of Excellence team by managing our Global Contact Center vendor focusing on performance oversight and upleveling the service we provide our clients.
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Provide constructive feedback and coaching to contact center agents to improve their performance and customer service skills. The Quality Assurance (QA) Manager oversees and manages the quality assurance processes within the contact center.
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The Customer Support Specialist supports Planet Home Lending's servicing Contact Center team by responding to borrower secured messages and emails. Minimum 2 years in a customer Service call center environment required.
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As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and analytics leveraging understanding of contact center operations and workforce management principles.
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Customer Service/Call Center Experience a plus. Job Title: Contact Center- Education Finance. Customer Service Experience. Serve as the key contact for the borrower throughout the application process.
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3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management.
$63,200 - $188,600 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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2+ years of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
$34 - $36.5 a yearExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Develops new solutions and integrated service offerings to meet large-scale or enterprise projects or service requirements. Models and provides solutions targeted to meet existing, enhanced, and new platform solutions for business, customer, and infrastructure services.
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From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. Ability to translate diverse requirements into unique solutions that will transform U.S. Bank customer experience.
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MPLS, Internet, (4G/5G, Wi-Fi), software-defined networking, security, advanced communications (voice, SIP, contact center, video), customer premise equipment (CPE), field services, site services, structured cabling, data centres, cloud services, etc.
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Configure Service Cloud features such as case management, knowledge base, omni-channel routing, and contact center integration to optimize customer service operations.
$107,000 - $166,050 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago
customer service contact center jobs in Irving, Roanoke, Virginia
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