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From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth.
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Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
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Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Educate customers on the Voice of Customer (VOC) survey. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
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Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
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We strive to cultivate an inclusive shopping environment for all Makers and work environment for all Team Members, providing a place of belonging and empowering everyone to bring their creative dreams to life.
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Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! We are here for all Team Members and all Makers to create, innovate and be better together.
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Educate customer on Voice of Customer (VOC) survey. Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for other Team Members.
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Retail and/or customer service experience preferred. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
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Assist with Omni channel processes, including BOPIS (Buy Online Pickup in Store) and Ship From Store (SFS) As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.
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Participate in the truck un-load, stocking and planogram (POGs) processes. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.
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In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Complete truck unload and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
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If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation. Provide a fast and friendly check out experience; execute cash handling to standards.
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EEOC Know Your Rights Poster in Spanish. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. EEOC Poster Optimized for Screen Readers. Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
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Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
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Cross trained in Custom Framing selling and production. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
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team customer jobs Company: Michaels Stores in Fredericksburg, Virginia
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