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Patient Access Representative I communicates/coordinates with SLPG practices, clinical/diagnostic departments, and various revenue cycle departments to ensure excellent patient experience, clean claim submission, and payment for services.
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No. Description % of Time Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms.
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No experience required. Performs clerical and reception duties associated with patient registration. Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
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Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Gathers information from patient and enters into appropriate database.
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JOB SUMMARY The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations.
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High School diploma/GED or 10 years of work experience. Required Professional License And/Or Certifications. Assists with coordination of activities related to insurance pre-certification/authorization.
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Required – One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience.
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Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types.
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