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Work includes dispatching of calls to the appropriate discipline, i.e. police, fire, EMS, municipal, in compliance with Center Standard Operating Procedures (SOP's), as well as the operation of the CLEAN/NCIC system as needed.
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POSITION OVERVIEW INBOUND CALL CENTER REPRESENTATIVE SUPPORTING TOLLING OPERATIONSWe are looking for Customer Service Representatives to support inbound customer service.
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The On Call RN agrees to be available for work-related phone calls throughout the scheduled “after hours” and/or weekend work hours. However, many “after hours” and/or weekend phone calls will require the On Call RN to make a visit.
$60,000 - $70,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America s First Smart Network.
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Discounted DISH, Sling & Boost services 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Infinite wireless. Six months of related customer service and troubleshooting experience and/or training.
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Provide quick and efficient response to calls from the Alternatives answering service and maintain response compliance of 45 minutes to police station/community site within catchment area.
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Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile. Two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week.
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Position is on-site and employee must reside within drivable distancePossibility to move to a hybrid schedule based on performance and business needs. This role is a part of an on-site team that is based out of our cutting edge Bluefield facility.
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Must have at a minimum previous nursing experience in at least one of the following settings: surgical, ambulatory surgery center (ASC), PACU, ICU, Medical Surgical or Telemetry floors. Must have at a minimum previous nursing experience in at least one of the following settings: Ambulatory Surgical Center (ASC), PACU, ICU, Medical Surgical or Telemetry floor.
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ServiceNow Certified System Administrator, ITILv4 certification, HDI Support Center Manager, HDI Support Center Director, HDI KCS, KMI, or CKS Knowledge Management Certification. Nights and Weekend initial calls will be routed through internal IT Help Desk for secondary referral to rotational weekend duty operational manager.
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Working knowledge of ServiceNow and Help Desk / Service Desk methodology are essential. Position is a Virtual – Home Based position in any domestic US time zone but will be managing staff and operations of a 5x12 Service group.
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Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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Identifies, gathers and analyzes relevant Service Now, SLA and other operational (application and process driven) metrics to benchmark the Help Desk performance. 5 years' experience managing a customer service-oriented team in a ServiceNow technological environment or similar technology.
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Recognizes opportunities for improvement at the Service Desk and acts to implement these changes. Ensures proper coverage and staff scheduling for a Billing (process oriented) Help/Service Desk to ensure all customer requests are handled efficiency and with the appropriate urgency; manages and reports on support SLA’s.
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inbound calls service center call jobs Title: coordinator Company: Entertainment Benefits Group in Annandale, Virginia
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