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The Application Support Specialist will be responsible for working on site with the customer and assist with technical support for the Air Force manpower suite of web enabled database applications in the Pentagon enterprise environment.
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WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative working from home, you will:Provide inbound customer support using a call flow guideHelp customers resolve basic technical issuesTrack, document, and retrieve information in databasesOffer additional products and/or servicesDeliver expert customer experiences.
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Actively works with supervisory leads to monitor and adjust inbound work assignments for handling support requests within established service level agreements. Help Desk Manager- ONSITEThe IT Help Desk Manager is responsible for leading the Firm’s technical support teams to provide a gold-standard technology experience for our lawyers, staff, practice groups, and clients.
$100,000 - $120,000Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Skills Matrix:· Customer-facing experience providing enterprise-level technical support and advanced troubleshooting methodologies on Veritas NetBackup. EducationBachelor’s or Master’s degree in Information Technology, Cybersecurity, Computer Science or related fieldQualifications· Minimum of 5 years’ overall customer facing experience ideally providing enterprise-level technical support and advanced troubleshooting methodologies on Veritas NetBackup and Appliances or other BUR tools.
$75 - $81 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Certification Requirements:Must possess at interview the appropriate baseline certification(s) to achieve DoD.01-M Information Assurance Technical (IAT) Level II compliance, such as CompTIA Security+ CE.Must possess at interview the appropriate Computing Environment (CE) certification(s) to achieve DoD.01-M Information Assurance Technical (IAT) Level II compliance, such as CISCO, Palo Alto, etc.
$195,500 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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AccountabilityReports Directly To: Sr. Director, Social Inclusion / Technical Resources and Quality Unit Works Directly With: IDEAL Team, Members of Mercy Corps’ Technical Resource and Quality Unit; and technical focal points of IDEAL’s members, BHA Implementing Partners Minimum Qualifications & Transferable Skills Per USAID requirements, an advanced degree at Masters level or above (M.A., M.S., MPP, MPA, MBA, or Ph. D.) is required to be considered.
$114,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Noblis is seeking Technical Project Managers to support the Federal Aviation Administration (FAA) Air Traffic Systems and Surveillance Services directorates within the Program Management Organization (PMO.
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Position Description: On-Premise Mid-Level Cloud Engineer ZTI is seeking an experienced Mid-Level Cloud Engineer to work as a member of a team managing and maintaining multiple coalition Mission Partner network enclaves in support of the DoD community.
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As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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Overview: Operations Support Specialist – The Operations Support Specialist shall provide technical, administrative, and logistics support to Agency-wide operations by coordinating and facilitating operational support and collecting, integrating, and reporting the status of operations within the Defense Threat Reduction Agency (DTRA) and with its supported customers.
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The Agricultural Conservation Experienced Services (ACES) Program offers unique opportunities in Scientific, Technical, and Agricultural support for individuals aged 55 and over to support the Department of Agriculture.
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Project Support: Provide technical expertise and support for enterprise-wide specialized Infrastructure Services projects, including but not limited to MDM, SecureDoc, Endpoint Security, ICAM, Privilege Management, Desktop Authority, and PIV-I MFA.
$140,300 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Includes experience in areas such as: international training, C41, EW, FMS sales, engineering and logistics support, international relations, international marketing, foreign disclosure, equipment integration and procurement, case development and execution, equipment release ability, DoN level programs, Defense Security Assistance Management System, and support strategic initiatives.
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Candidate must possess an active DOD TS/SCI level security clearance, and be eligible to obtain and maintain a w/CI Poly IAT Level II Baseline Certification (e.g. CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP) Ability to translate highly technical matter to non-technical audience Excellent communication skills Technical depth in network services and architecture (WAN/LAN/virtual private network (VPN.
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Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
$173,700 a yearFull-timeExpandApply NowActive JobUpdated Today
no cold technical support inbound calls level jobs Title: customer service in Mclean, VA
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