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The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services. Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance.
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Store Associates provide friendly service to customers shopping in-store and those engaging through omni-channel services. Minimum of 1 year of retail experience as Cashier, Retail Floor Generalist, or Store Receiver is preferred.
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Ensure Omni-Channel orders are fulfilled and shipped daily. Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
$14.75 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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General SummaryThe Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services. Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
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The role is responsible for leading selling programs, driving related KPI results in multiple store units and supporting the omni-channel experience. Drive individual and team sales performance and KPIs. Train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback; annual performance reviews and Individual Development Plans.
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Emphasis placed on both the in-store selling model and Omni-channel. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS.
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Must have the ability to spend up to 100% of working time standing or walking around the store. Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store.
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Drives and achieves a customer focused Omni Channel store environment. Minimizes inventory loss by training and directing team to effectively use store security equipment, provide excellent customer service, maintain a clean and organized store, and thoroughly review daily sales documentation.
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Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Store Managers effectively manages inventory through ordering and shipment processing.
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Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer. Maintains an effective store structure, floor plan, and appropriate fixture usage.
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Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience. The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.
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Protect and enhance the Casper omni channel customer journey. Casper’s Retail story began in 2017 with The Casper Wake-Up. Alongside its success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018, we’ve reached over 70 retail locations and are growing.
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