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Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.
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The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! Training the staff on the High Fives of Customer Service.
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Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.) This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.
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What does the Customer Experience Manager do? Wow the Customer : Put the customer first and make a difference in people's lives. As a Five Below leader, your first priority is to contribute to the success of your store.
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It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace.
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Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process.
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Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed.
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The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value.
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This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff.
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Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters.
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Ensures all associates and managers are Wowing the Customer through personal contact with customers. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
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Five Below is an Equal Opportunity Employer. Frequently ascend/descend ladders in order to retrieve and put away stock. Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards.
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Treat Five Below like your own business and hire talent that will do the same. : Put the customer first and make a difference in people’s lives. Wow the Customer. Reviews all corporate communications and reacts accordingly.
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Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
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Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control. Responsible for achieving CSAT score goals provided by the District Manager. These values translate into creating the coolest brand on the plant, where talented people want to grow their careers.
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customer support jobs Company: Five Below in WA, Us
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