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Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, other authorized desktop applications.
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Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
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Must be able to pass annual criminal and motor vehicle background Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
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In-depth knowledge of: Hands on experience in Networking Knowledge about Data Centre Windows OS (e.g. XP, Vista, Windows 7, 10) Microsoft Office applications Active Directory Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
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Mobile device management including IOS and Android devices Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Willing to work off-hours and weekends when required for projects or emergency support.
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Roles and Responsibilities: Provide first/second level contact and problem resolution for customer issues. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
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This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Qualifications At least two of the following: Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application CompTIA A+, Microsoft Certified Professional (MCP) or better.
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Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements Provide timely communication on issue status and resolution.
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Ready to travel 10-20 Miles as per the requirement Perk & Benefits Flexible Work Arrangement (Rostering System) Experience an array of different IT projects/work cases Be your Own Boss! Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
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Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis Maintain ticket updates for all reported incidents. Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.
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Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. Ability to lift and or move various computer equipment up to 50 lbs.
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Axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. Take IT requests/work cases of your own choosing) What next? Please visit our website for more information about what we do at www.
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If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com. Experience in a similar role 1-2 years of relevant experience.
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Perk & Benefits Flexible Work Arrangement (Rostering System) Experience an array of different IT projects/work cases Be your Own Boss! If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to.
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