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Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for buy-online-pick-up in-store order fulfillment.
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Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
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The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Full-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
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Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience. Comcast is an EOE/Veterans/Disabled/LGBT employer. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
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Additionally, Comcast provides best-in-class Benefits to eligible employees. Comcast is an EEO/AA/Drug Free Workplace. Comcast brings together the best in media and technology. Comcast is proud to be an equal opportunity workplace.
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