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Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for buy-online-pick-up in-store order fulfillment.
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Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
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Powered by the nations largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nations largest technology provider to small businesses and one of the leading service providers to the Enterprise market.
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Providing in-store post-sales support for device data transfers and phone number ports. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
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Process Access Service Requests via the customer ASRs which are received from cell backhaul customers for service in customer management system. Experience tracking orders and identifying issues in order processing which impacts service installation and customer billing.
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The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services. Serves as an in-store expert for Xfinity Mobile support.
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Ensure high levels of support to the federal customer as it relates to pre-sales, technical support, capture/proposal management, program management, post-sale support, marketing, contract and security management.
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Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
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Part sales expert, part customer service guru, our Retail Sales Consultants know how to knock the socks off customers every time. Achieves sales and customer experience goals and objectives.
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Provides timely, technical support and problem resolution for field service questions. Responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers.
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Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
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