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Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
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Manages Associate Relations issues, consulting with the District Manager as needed. Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.
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Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
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Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.
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Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed. Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
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Five or more years of Store management experience in a retail environment. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
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Merchandise Processing and In-Store Marketing. Ability to use all Store equipment, including PDTs, registers and PC as required. Analyzes Store reports to evaluate controllable expenses and overall Store performance.
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Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels. Manages Store to ensure a clean, neat, easy to shop environment. Through selection, training and motivation, strives to reduce Store turnover.
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Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Responsible for all aspects of the Stores' operations. Must maintain a high level of Customer service.
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Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.
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Ensures compliance with Ross personnel policies and procedures. Ross is an equal employment opportunity employer. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
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Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Safeguards confidential information, cash and credit card information and merchandise.
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Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training.
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Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
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Demonstrates courtesy, friendliness, and professionalism at all times. Ensures merchandise is presented and organized according to Company merchandising guidelines. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
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store operations associate manager service jobs Company: Ross in Us
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