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The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment.
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Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
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Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
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Other duties as assigned by Store Manager. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.
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Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Trains and coach Associates on cash registers, shortage control policies and other Front End procedures.
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Safeguards confidential information, cash and credit card information and merchandise. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
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Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Ability to use all Store equipment, including PDTs, registers and PC as required. E nsures Cash pulls and bank deposits are conducted to Company policy.
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Personal and Store Brand. As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Ross is an equal employment opportunity employer.
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Tests all fire alarm systems as scheduled. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Responsible for daily trash removal. Removes clutter and ensures safe, clear egress to emergency exits.
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Break schedule for backups, lunches and breaks. at the Front End, managing the line to expedite Customers wait time. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.
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Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
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Responds to after-hours alarms when requested. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.
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Maintains proper supplies and recovery for the Front End area. Helps deliver and place merchandise on sales floor when all merchandise is processed. Ensures salability of merchandise on the Front End, aisle tables, Men.
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Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Demonstrates courtesy, friendliness, and professionalism at all times. Responsible for floor moves and signing including promotional signing as needed.
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