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Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC. Programs and projects may include compliance with the Federal Information Security Management Act (FISMA) and National Institute of Standards and Technology (NIST) and documented remedial actions in Plan of Action and Milestones (POA&M.
$167,336 a yearTemporaryExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Develop and implement strategies to optimize contact center and dispatch operations, including call handling procedures, service request management, workforce management, resource scheduling, and performance metrics tracking.
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MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Prior contact center or customer service experience is required.
$13.1 - $17.1Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Minimum of three (3) years in a call center environment. LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises.
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About You Bachelor's degree in Business Administration, Finance, Operations Management, or a related field. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum.
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Experience in call center operations or client services is preferred. Experience working in a contact center environment is a plus. MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement.
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Experience with capture for complex solutions such as Application Management Services, Cyber Security Operations, Business Process Outsourcing, IT Outsourcing, Cloud and/or Data Center Ops, Contact Center Management, Analytics, eDiscovery, Program Integrity, Human Capital, Enterprise Performance, Organizational Transformation, or other disciplines that support Federal missions.
$268,700 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Hiring, on-boarding and performance management of the Contact Center team. The Contact Center Manager is responsible for leading the Contact Center team that provides national support for all customer orders and service inquiries.
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Project and ticket management using Atlassian Jira/Confluence or similar tools. The role of the Business Applications Excellence Manager is to manage and lead system support activity, enhancements, functionality, testing, and training initiatives associated with all the Cartier NA Client Relations Center (CRC) integrated tools.
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Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars.
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The Operations Supervisor is responsible for leading and supervising a team of Contact Center Service Representatives and leading the team to meet and exceed production, productivity, quality, and client-service KPI's through effective coaching, counseling, and performance management to ensure profitability and deliver a high-quality customer/client experience.
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