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Oversight customer contractual services and service level from pre-Sales to post production BAU. · Deliver service improvement initiatives to standardize and harden a Managed Services business.
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Design and implement customer service training for the concierge team to continuously raise service standards. Regularly gather customer feedback and share valuable insights to enhance the overall service experience.
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Reporting to the Student Success Manager, the Student Success Advisors work both independently on their student caseload but collaboratively to inspire their peers, displaying excellent customer service and high levels of active listening through motivational student coaching, support, and guidance.
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This is an excellent opportunity for an experienced Design Manager to manage the design aspects of tenders and projects in progress, lead and provide professional, comprehensive, and sustainable design service for the customer, key partners, suppliers at bid and delivery stages.
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Work closely with the Customer Service Manager and cross-functional teams to escalate and resolve complex queries. 6 months to 2 years of experience in a customer service role, ideally within the e-commerce or direct-to-consumer (DTC) industry.
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Our customer service is at the core of everything we do. If you wish to send your CV or require further information on the vacancy then please contact Kate Davis, Talent Manager:- Email : people@htc.uk.com.
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How do you fancy working for a FinTech with an amazing reputation – both for the service it provides and the way it treats its staff? Operating as a subject matter expert in investments and funds, you’ll be responsible for advising on new investment product development as well as monitoring products and services to ensure the firm delivers good customer outcomes.
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Work closely with sales, service delivery, product development, onboarding, and customer support teams to ensure alignment and successful project execution. Experience as a Project Manager delivering a range of projects including customer facing and compliance driven projects.
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You should be passionate about delivering top-tier customer service, ensuring projects are executed flawlessly from start to finish. Use strategic planning and networking to open new accounts, ensuring customer satisfaction and long-term partnerships.
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1+ years relevant service experience in a fast -paced, within a luxury retail environment or high volume customer facing role. Ability to identify each customer’s unique needs and tailor your customer service approach accordingly.
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Performs fire related client/customer engagement and interface on behalf of the Fire and Rescue Service, including the delivery of educational fire safety awareness programmes, training, specialist event cover and standby services in support of other departments as required.
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Deliver a streamlined high quality customer focused service ensuring telephone calls, emails, letters and complaints are fully responded to promptly and to the highest possible standard in compliance with corporate guidelines or as instructed by the team manager.
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The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure.
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The role of Field Service Engineer is to provide product support, service, test and repair of the full range of ENVEA equipment across Customer sites in UK. The role may also require training customers in correct use and maintenance of their product and telephone support as necessary.
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Supporting the infrastructure and workplace technology teams to procure colleague and customer hardware such as self-service checkouts, PDA, scanner devices, main bank tills, servers and storage facilities and associated device peripherals.
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customer service manager jobs in London, England, United Kingdom
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