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This position requires strong customer service skills, a technical background, and 3+ years managing technical support teams. Scaled Omni-Channel Support Teams globally for a $200M+ Business with AI, Answer Bots etc.
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Driving Product and CMDB modelling required to support Customer Order management and Service Order management. OSS/ BSS experience with extensive technical design expertise of Telecom Service Delivery and implementation of ServiceNow OMT (Order Management Telecom) and its interaction with BSS/OSS system including ServiceNow modules CSM (Customer Service Management)/FSM (Field Service Management) in Enterprise/Consumer/Federal segment.
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POSITION OVERVIEW INBOUND CALL CENTER REPRESENTATIVE SUPPORTING TOLLING OPERATIONSWe are looking for Customer Service Representatives to support inbound customer service. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus.
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Support VMware Horizon VDI workstations to ensure near-zero downtime for remote customer service agents. Provide daily management and support of the SCCM and Intune environments.
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The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.
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ResponsibilitiesESSENTIAL FUNCTIONS and DUTIES:Responsible Engineering authority for product lifecycle Product application and customer support rolePerform RF/microwave measurements in lab; product characterization, acceptance testing (ATP) test and product monitoringAssist in the design of IC packages, test fixtures, and evaluation printed circuit boards (PCB.
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Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member. Guest Experience Managers partner with the General Manager to support daily restaurant operations.
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Skilled with project and presentation software including PowerPoint, Visio, MS Project, Excel, Access, and Word. Qualifications·Minimum 5 years of alfa or contract/ asset/portfolio management system application experience ·Previous experience in a digital product / channel management role with exposure to a dealer / customer facing environment and/or back-office operations.
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Engage with support trades, account team, and customer for alignment on EHS requirements. Customer Support Safety Requirements (CSSR), and Lockout/Tagout (LOTO) audits, weekly.
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Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier’s interests are represented during the check-in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the customer Assist customers and Bombardier in the determination and processing of warranty claims on green aircraft, completion and vendor warrantable issues as applicable.
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Work with customer team for onboarding to Kafka platform o Demonstrate and interact with various customer team and stakeholder on Kafka Management requirements and technical discussions o Should have understanding of Integration patterns and middleware concepts o Support Project manager for delivery of program.
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Material formulation and development Fabrication process development Composites operations support Material testing and characterization (RF, mechanical, physical) Preparation of engineering documentation Customer and supplier interface Participation/leadership of and program reviews Project management Mentor early career engineers.
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The Supplier Quality Engineer will apply quality principles in all aspects of the production life cycle from procurement, receiving, installation/assembly and final acceptance/delivery to eliminate disruptions to meeting customer requirements.
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Support new Concur enhancement requests like Expense Configuration and Upstream/Downstream relevant Development in middleware (Mainframe) by participating in all relevant Agile routines. Role involves internal customer interactions Primary Skill: SAP Solution Manager Required Skills: SAP Concur (must have), Oracle Expense Module (good to have) Desired Skills: Oracle Expense Module (good to have) The ideal candidate should have an experience with Oracle, SAP Concur, SAP Solution Manager, SAP HANA. Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
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Our Customer Success Engineers(CSEs) provide deep product-level expertise in deployment, adoption, and optimization, communicating new versions/features, offering product support and advisories, and helping resolve escalations.
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customer support jobs in Richardson, TX
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