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MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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In this role, you will act as the primary point of contact for the client and the MCI operations and shared services team. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources.
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Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus.
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2+ years experience with a Workforce Management software, Five9 Community preferred. 2+ years experience with a CCaaS software, Five9 preferred. Workforce Management - In depth understanding of Workforce Management principles to include real-time management, scheduling, capacity planning, and contact routing principles.
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Collaborate with Talent Acquisition Manager with ideas for new advertising channels, drive employee referral contests, and manage open house events. As a Talent Acquisition Specialist you'll help interview and assess candidates in our large applicant pool.
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We are seeking a Spanish bilingual Talent Acquisition Specialist to help us recruit and attract the right candidates for our various positions. As a Talent Acquisition Specialist, you are responsible for the entire recruitment life-cycle.
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In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.
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Ability to support the configuration management practices of identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMBD.
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Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys. Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels.
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If a new client is a litigation matter, creating litigation hold letter for attorney approval, processing new matter memos for local office and entering into Aderant software application, verifying correct rates for client by review of matter description and practice areas.
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Proficiency in quick video editing and motion graphics using software like Aftereffects and Adobe Premiere Pro. Experience with email marketing platforms such as CVENT, Mailchimp, or Constant Contact is advantageous.
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Understand omni channel communication technologies and their role in the contact center. Contact Center Outbound, SQL, AWS, Linux, Nginx, Redis. Previous experience with outbound contact center products is a plus.
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Ability to create quick turnaround videos and motion graphics using Aftereffects, Adobe Premiere Pro and other software. Previous experience using email marketing platforms like CVENT, Mail Chimp, Constant Contact, etc., a plus.
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In this role, you will act as the primary point of contact to the director of customer service and the MCI operations and shared services team. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.
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Proficiency with CADD software, Autocad and/or Microstation. The primary duties of the OCS Engineer (Overhead Contact System) include design production and technical leadership for rail systems projects pertaining to traction electrification and overhead contact systems (OCS.
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contact software jobs in Irving, TX
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