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As an Operations Supervisor, you will be responsible for the overall success of our specialists and technicians by coordinating their activities for all installed projects, technical support programs, and time-and-materials (T&M) work, which will provide on-time delivery of contracts and ensure customer expectations are met.
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Drive and improve common customer focused issue resolution process & metrics, increase visibility on resolution performance to increase customer satisfaction by feeding KPI deck/metric Establish & grow a common culture of the whole Tech Support and Field Service team, emphasizing the use of global tools, processes, approaches, responsiveness mindset & communication.
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Identify sales opportunities through tech support engagement, with the objective of maximizing the customer life cycle value. The Epigenomics Application Specialist role we are looking to fulfill offers a very exciting opportunity to apply one’s expertise in molecular biology in an international and highly interactive customer environment.
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Provides a range of inhouse and field services at customer sites such as: startup, commissioning, field troubleshooting and repair, spare parts sales, service contracts, remote and in-person training services, sales support, and similar.
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The Automotive ADAS Technician Senior will provide electric vehicle and mobility equipment, advanced diagnostic, technology expertise and end of line (EOL) autonomous vehicle equipment commissioning support.
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Champion a customer-centric approach to mortgage servicing, ensuring timely, and accurate resolution of customer inquiries and concerns. As Vice President of Servicing, you assist in developing and supporting the mortgage servicing department by providing insight, leadership, a collaborative team, and support to our investors and clients.
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100% Remote*The Customer Care Coordinator provides outreach and support to ensure all our client’s Medicare members have access to the care they deserve. Maintain case ownership of Tier 1, Tier 2, and Tier 3 matters that you will need to support to resolution.
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We are currently seeking a Field Tech/ Desktop Support Technician - Houston, TX to join our team in Houston, Texas (US-TX), United States (US). Job Summary: The Field Tech Senior Associate is responsible for providing advanced technical support and maintenance for equipment in the field.
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Provide customer support and training on document control procedures and standards. Gather statistical data (document control metrics) to support project requests. Train and mentor fellow Document Controls Specialists and support personnel.
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Driving cross-functional alignment to support decision making process, participating in sales pursuit strategy planning, delivering product demos, assisting proposals team with superior technical and commercial offerings, supporting customer negotiations, order fulfillment and hand-over to customer success team.
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PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves.
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The purpose of the Audiologist is to provide hearing health care services of the highest quality to exceed external and internal customer expectation and to support the efficiency and effectiveness of the medical office operations.
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Position Summary: The Assistant Receiver that will be responsible for working closely with the Warehouse Manager by providing support to the warehouse operations including receiving, staging, replenishing, and inventory control and ensuring that all customer orders are completed.
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Lonza Houston is looking for a Principal Scientist who will be a process expert, able to provide in-depth technical support via multiple customer project teams to deliver the required complex technical process documentation in collaboration, negotiation and discussion with external customers as well as other internal cross-functional team members providing oversight through to a robust capable cGMP scale process.
ExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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This position is responsible for troubleshooting customer problems/issues utilizing standard troubleshooting tools including, but not limited to, FootPrints ticket tracking system, an internal knowledgebase, and Microsoft System Center Configuration Manager “SCCM.”This role reports to the Support Center Senior Manager.
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customer support jobs in Houston, TX
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