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SUMMARY: A prominent organization in Houston is seeking a skilled IT Service Desk Manager to lead and manage the daily operations of its IT Service Desk. This role will oversee IT support analysts, ensure alignment with the organization's IT Service Management (ITSM) framework, and ensure exceptional customer service.
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Work with Branch Manager and Regional management on effective staff deployment and utilization Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, arepleted timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities Rmend hires, transfers, terminations, salary adjustments, performance standards and reviews.
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Service Manager If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you.
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The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services to direct and support the Field Service Team in performing field servicing, commissions, troubleshooting, site repairs, and maintenance activities on a wide range of Electrical Heating Systems.
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Required Skills: Minimum of 5 years in a customer facing role (Customer Advocate or Customer Success Manager) in the IT industry with a strong background in managing enterprise level customer and continuous service improvement.
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Customer Service Excellence: Be the friendly face and voice of our company, providing top-notch service to our valued customers. Dispatcher: Coordinate schedules for technicians and support staff to optimize efficiency and ensure timely customer service.
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Responds t Customer Service Manager, Service Manager, Customer Service, Manager, Maintenance, Technology, Retail, Aircraft. The Customer Service Manager (CSM) serves as main point of contact with the Customer.
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Maintain customer base, sales activities, opportunities, quotations, and leads on a daily basis within C4C. Maintains the highest standards of customer service across a service environment.
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We are searching for the perfect ASM who is an expert in the art and science of customer service. Must be able to multi-task with a smile, greet guests, schedule appointments and act as a liaison between customers and service techs.
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The Customer Service Case Manager may receive general inquiry calls, which they will attempt to address or warm transfer to a tier-1 Customer Service Representative as needed.
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Qualifications Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
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Service Site Manager At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
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Ensure all warranty claims and service inquiries are handled within the required timeframe to receive maximum customer satisfaction. Coordinate dealership training program and service-related customer visits.
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The ideal candidate will possess a genuine passion for hospitality, a sharp focus on customer satisfaction, and a proven history of success in managing dynamic, upscale dining venues.
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Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions.
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a customer service jobs Title: service manager in Houston, TX
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