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The Onsite EAP Counselor is a professional position responsible for providing onsite services to either a dedicated customer or customers in our overall book of business. Follows state and federal licensing practices Must be up to date on EAP knowledge and workplace events including CIRS incidents, urgent response to a request for support from management and make assessments and referrals for employees presenting themselves for support Must be comfortable with public speaking and understand the inner workings within corporate structures.
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3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management.
$63,200 - $188,600 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Value Customer Experience (CX) Process & Partnership Consultant will spearhead initiatives to optimize our internal processes and cultivate strategic partnerships, both within the CX organization and with our external vendor partners.
$72,000 - $146,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
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Establish and maintain robust relationships with internal teams, external partners and vendor organizations to support CX objectives. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.
$72,000 - $146,000 a yearPart-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
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Actively participate in customer concern resolution and cancellation turnaround attempts while maintaining consistent support and service to existing clients. As a Dealer Sales Consultant, youre responsible for maintaining your territory, which includes Cold Calling, Dealer Par Visits, and phone calls/emails.
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Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world.
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Aptitude for providing support in constructing relationships within customer base to provide opportunity for expansion and growth. Our notable and growing customer base includes the biggest and most respected brands in the world including Google, Microsoft, Salesforce, Deloitte, Ford, GE, Pfizer, State Farm, Fidelity, British Petroleum, Nike, P&G, Unilever, eBay, Ericsson, Intuit and many others.
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