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Contact Center Support Engineer position which handles level 2 break fix incidents, contact center deployments, application upgrades and service transformation initiatives for Optimum, Suddenlink and all BPO sites for Altice USA (Sales, Customer Service, Field Service, Billing and Collection, Product and Marketing.
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MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus.
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While prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus. POSITION OVERVIEW INBOUND TECHNICAL SUPPORT OPENINGS As a technical support representative, you will handle blended inbound phone interactions with residential and business customers.
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As an IT Support specialist, you will be the first point of contact for troubleshooting problems, ensuring timely and efficient resolutions to maintain productivity. We are seeking an IT Support Specialist in Irving, TX. The IT Support position is a crucial role within our organization, responsible for providing technical assistance and resolving software and hardware issues for our employees.
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.
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Expertise in integrating solutions, solution selling, bid & proposal, account and relationship management, leading solutions teams, developing new business, experience of working within a large and globalized organization, strong technical knowledge, leadership skills, and ability to create high-performing teams in support of selling business communications solutions.
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If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
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If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
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Essential Functions: Desktop Support: Serve as the primary point of contact for physical security end-users requiring technical support for desktops, access, devices, and equipment.
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This position supports customer service, technical support, and customer sales interactions. $15.00 / hourCUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSWe are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions.
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What You’ll Do Provide advanced technical support to customers via phone, email, chat, and remote assistance, serving as a subject matter expert and primary point of contact for escalated issues.
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Will act as the point of contact to support customer requests or the outside salesperson. Significant technical sales experience with solution-oriented selling. This role bridges the gap between sales and customer support, reduces churn, and keeps a “high-level view” of the support process.
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Lead projects as a technically-focused multi-discipline team Project Director, including project technical/commercial planning support of Project Managers, contract negotiation, change management, client contact, commercial management and up/cross-selling.
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Insight Global is looking for a Desktop Support Technician to join a large Children's Hospital here in Dallas, TX. On a day to day basis, this person will be responsible for assisting for any technical issues that arise and will help support all internal users.
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technical support contact jobs in Dallas, TX
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