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Support IT groups as an End User Support escalation point. Proficient in a range of diagnostic utilities (Lenovo diagnostic tools, Apple Diagnostics, HP printer diagnostic tools, etc.) Centrally manage a workstation environment deploying packages using software management tools, such as Microsoft Intune.
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They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
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Three years of client contact center experience or three years of combined leadership experience in a supervisory or escalation support role3. Services as a teammate and client advocate by acting as a conduit between clients, client center subject matter experts, operations, complaints, and technical teams to improve procedures, policies, systems.
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There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
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They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers.
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A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
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Provide support and act as the point of escalation for product teams using the integration platforms like Mulesoft, BizTalk or Azure Integration Services. Provide support and act as the point of escalation for product teams using the integration platforms like Mulesoft, BizTalk or Azure Integration Services.
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You will contribute during phases of design, configuration, deployments, and support operations with escalation support in areas of IAM multi-factor authentication and IDP resiliency. Hands-on experience developing/configuring authentication solutions using Okta or other industry authentication solutions (E.G; Auth0, Azure/Entra ID, PingFederate etc.
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Additional Requirements: CPR certification, CPI and Verbal De-Escalation training within 30 days of employment prior to assisting in a restraining procedure. It is 5 minutes away from AT&T Stadium home of the Dallas Cowboys.
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Serves as the primary escalation point for troubleshooting and root cause analysis of IAM -related service-impacting issues. Proficient in various IAM technologies and protocols, such as Active Directory, LDAP , or IAM suites like OpenText NetIQ Identity Management.
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We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
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Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization. Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
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