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Lead and oversee a team of insurance customer service representatives, providing guidance, training, and support to ensure high-quality service delivery. Makes decisions regarding the resolution of customer service problems: research and resolve coverage issues, audit issues, billing discrepancies in a timely manner.
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The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. · Servicing as an extension of the Medical Transportation Company as their representative, delivering exemplary customer service.
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Customer Success Manager. 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field. Uphold Cleos Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow-ups scheduled.
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The RoleThe Customer Success Advocate II is a customer-facing role that ensures our small and medium-sized customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions.
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Build trust with customer accounts through open and interactive communication. Oversee and prioritize each customer in your portfolio. Align product and customer roadmaps, deliver customer renewals.
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MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Bilingual Customer Service Rep/Enrollment Coordinator Spanish/English - Work From Home. If you re a patient, empathetic individual with good computer skills, fluency in Spanish and English, and a passion for providing outstanding service, this work from home customer service opportunity may be just what you re looking for.
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Experience with Customer Feedback Management (CFM) systems (like Qualtrics). This individual will prepare creative, unique, and effective presentations that drive storytelling to facilitate decision-making based on data derived from our Customer Feedback Management Systems and other sources of data.
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As the Senior Director Services Strategy, Customer Solutions Engineering (CSE), you will be a strategic partner to the Vice President, Customer Solutions Engineering in shaping the transformation of Rocket’s professional services business, driving higher levels of customer success, and revenue growth.
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The Customer Experience Business Lead will partner with cross-functional analytics leaders to create insights that assist with the identification and communication of donor and employee delights and pain points.
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Join our team as the Director, Customer Experience Portfolio Management. You lead the portfolio of our customer-centric services designed to accelerate our customer’s value realization.
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